Do you ever have those moments when you just wonder what people are thinking? Well, today I had one of those. About 5 weeks ago our treadmill broke down. We called the repair man, told him the problem, and without coming out he diagnosed the problem over the phone. He ordered the part and we waited and waited. Finally the part came in on Saturday. We called the repair man and he came out this evening to fix it. When he arrived, he looked at the treadmill and the problem was not what he thought. Now understand we waited 5 weeks for the part to come in and it is the wrong part!!! What????? Why not come out and diagnose the problem before ordering the wrong part? So here I am trying to lose the rest of my baby weight and I have no treadmill for another couple of weeks. So frustrating!